client login

Privacy Policy

Effective Date: January 1st, 2023

1. Introduction

Welcome to Peerless Assist ("we," "us," or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, peerlessassist.com, use our services, or interact with us in other ways. It also explains your rights under GDPR, CCPA, and LGPD.

2. Information We Collect

2.1 Personal Data

We may collect the following personal data from you:

  • Contact Information: Name, email address, phone number, and other similar contact data.
  • Account Information: Usernames, passwords, and other security-related information.
  • Payment Information: Billing address, payment method details, transaction details.
  • Marketing Information: Preferences for receiving marketing communications and details about your interactions with our emails.

2.2 Automatically Collected Data

When you visit our website, we may automatically collect the following information:

  • Usage Data: Information about how you use our website, products, and services.
  • Technical Data: IP address, browser type, operating system, and other technical information.
  • Analytics Data: Data collected via Google Analytics and Facebook Pixel.

3. How We Use Your Information

3.1 To Provide and Manage Our Services

We use your personal data to:

  • Provide, operate, and maintain our services.
  • Process transactions and send you related information.
  • Respond to your inquiries and provide customer support.
  • Send you administrative information, such as changes to our terms, conditions, and policies.

3.2 Marketing and Communications

We may use your personal data to:

  • Send you marketing and promotional communications.
  • Analyze your preferences to personalize marketing messages.

3.3 Analytics and Improvements

We use Google Analytics and Facebook Pixel to:

  • Analyze website usage and improve our services.
  • Measure and analyze the effectiveness of our advertising campaigns.

4. Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

  • Consent: When you have given clear consent for us to process your personal data.
  • Contract: When the processing is necessary for a contract you have with us.
  • Legal Obligation: When we are legally required to process your personal data.
  • Legitimate Interests: When processing is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.

5. Your Rights

5.1 GDPR (EU)

If you are a resident of the European Union, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing of your personal data.
  • Data Portability: Request transfer of your data to another service.
  • Objection: Object to the processing of your personal data.

5.2 CCPA (California)

If you are a California resident, you have the following rights:

  • Access: Know the categories and specific pieces of personal data we have collected.
  • Deletion: Request deletion of your personal data.
  • Opt-Out: Opt-out of the sale of your personal data.
  • Non-Discrimination: Not be discriminated against for exercising your rights.

5.3 LGPD (Brazil)

If you are a resident of Brazil, you have the following rights:

  • Confirmation: Confirm the existence of data processing.
  • Access: Access your personal data.
  • Correction: Request correction of incomplete, inaccurate, or outdated data.
  • Anonymization, Blocking, or Deletion: Request anonymization, blocking, or deletion of unnecessary or excessive data.
  • Portability: Request data portability to another service.
  • Information: Receive information about public and private entities with which we share your data.
  • Consent Revocation: Revoke consent at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Third-Party Services

We may share your personal data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

9. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@peerlessassist.com